I’m at a loss of what to do, but I will continue to try to get that money back no matter what. I have been ghosted by a company that has $300 of my money. I am an extremely fair person and wanted the best for myself and the people I’m trusting to do the work, yet Handy treats both its independent contractors and it’s customers HORRIBLY. If I wanted to use that balance that was accrued while I had a plan, they are now charging me full price. I canceled my plan and requested a refund for the almost $300 in my account through the app and have heard NOTHING. I reached out to customer service but have not heard back (there is no way to call them, only wait for an email response that never comes). She had notified Handy, but they had never rescheduled or notified me. The new pro didn’t show, and when I reached out to her through the app, she said she had come into contact with someone with COVID (100% the right thing to do). Because I had a balance on my account, I rescheduled a cleaning. I was refunded but disgusted with how they treated my pro. She communicated with me the day of, and I was fine with rescheduling but then because I tried to do it through the app they charged her a $145 missed cleaning fee (essentially the cost of the service). Honestly furious with this company’s complete lack of customer service and how they treat their “Pros.” I had a pro I had used several times not show for a cleaning.
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